Maintenance schedule
| Services Affected |
Maintenance Date and Timing | Function Affected/Suspended |
|---|---|---|
| Public Website | N/A | N/A |
| Personal Internet Banking / Mobile Banking Service | Saturday, 18 January (00:00 A.M. ~ 06:00 A.M.) |
Personal Internet Banking Service Down |
| Insurance Dashboard |
N/A |
N/A |
| Credit Card Phone Service / Phone Banking Service | N/A |
N/A |
| Internet Credit Card Service / HSBC Card+ Mileage Redemption | Tuesday, 9 January,2025 (16:00 P.M.) ~
Friday, 10 January,2025 (03:00 A.M.) |
Service Down |
| Visa Debit Card | N/A |
N/A |
| ATM Machine | N/A |
N/A |
| Online Transaction with OTP Security Verification (include credit card and debit card) |
Tuesday, 9 January,2025 (10:30 P.M.) ~
Friday, 10 January,2025 (01:30 A.M.) |
Service Down |
| Saving Account Online Application | N/A |
N/A |
| Personal Loan Online Application | Monday, 6 January, 2025 (11:00 P.M.) ~ Tuesday, 7 January, 2025 (02:00 A.M.) Thursday, 9 January (06:00 P.M. ~ 10:00 P.M.) * |
Service Down Service Down * |
| Credit Card Online Application | Monday, 6 January, 2025 (11:00 P.M.) ~ Tuesday, 7 January, 2025 (02:00 A.M.) Thursday, 9 January (06:00 P.M. ~ 10:00 P.M.) * |
Service Down Service Down * |
| Credit Card Event Register Platform | N/A |
N/A |
| Credit Card MGM Application | Monday, 6 January, 2025 (11:00 P.M.) ~ Tuesday, 7 January, 2025 (02:00 A.M.) |
Service Down |
| Credit Card transaction Notice | N/A |
N/A |
| eBill (payment) | N/A |
N/A |
| i-Invest for online unit trusts/i-Invest for online trading | Saturday, 18 January (00:00 A.M. ~ 06:00 A.M.) |
Service Down |
| My investment portfolio | Saturday, 18 January (00:00 A.M. ~ 06:00 A.M.) |
Service Down |
| Global Transfers |
Saturday, 18 January (00:00 A.M. ~ 06:00 A.M.) |
Service Down |
| FX Order Watch |
Saturday, 18 January (00:00 A.M. ~ 06:00 A.M.) |
Service Down |
| Services Affected |
Public Website |
|---|---|
| Maintenance Date and Timing | N/A |
| Function Affected/Suspended |
N/A |
| Services Affected |
Personal Internet Banking / Mobile Banking Service |
| Maintenance Date and Timing |
Saturday, 18 January (00:00 A.M. ~ 06:00 A.M.) |
| Function Affected/Suspended |
Personal Internet Banking Service Down |
| Services Affected |
Insurance Dashboard |
| Maintenance Date and Timing |
N/A |
| Function Affected/Suspended |
N/A |
| Services Affected |
Credit Card Phone Service / Phone Banking Service |
| Maintenance Date and Timing |
N/A |
| Function Affected/Suspended |
N/A |
| Services Affected |
Internet Credit Card Service / HSBC Card+ Mileage Redemption |
| Maintenance Date and Timing |
Tuesday, 9 January,2025 (16:00 P.M.) ~
Friday, 10 January,2025 (03:00 A.M.) |
| Function Affected/Suspended |
Service Down |
| Services Affected |
Visa Debit Card |
| Maintenance Date and Timing |
N/A |
| Function Affected/Suspended |
N/A |
| Services Affected |
ATM Machine |
| Maintenance Date and Timing |
N/A |
| Function Affected/Suspended |
N/A |
| Services Affected |
Online Transaction with OTP Security Verification (include credit card and debit card) |
| Maintenance Date and Timing |
Tuesday, 9 January,2025 (10:30 P.M.) ~
Friday, 10 January,2025 (01:30 A.M.) |
| Function Affected/Suspended |
Service Down |
| Services Affected |
Saving Account Online Application |
| Maintenance Date and Timing |
N/A |
| Function Affected/Suspended |
N/A |
| Services Affected |
Personal Loan Online Application |
| Maintenance Date and Timing |
Monday, 6 January, 2025 (11:00 P.M.) ~ Tuesday, 7 January, 2025 (02:00 A.M.) Thursday, 9 January (06:00 P.M. ~ 10:00 P.M.) * |
| Function Affected/Suspended |
Service Down Service Down * |
| Services Affected |
Credit Card Online Application |
| Maintenance Date and Timing |
Monday, 6 January, 2025 (11:00 P.M.) ~ Tuesday, 7 January, 2025 (02:00 A.M.) Thursday, 9 January (06:00 P.M. ~ 10:00 P.M.) * |
| Function Affected/Suspended |
Service Down Service Down * |
| Services Affected |
Credit Card Event Register Platform |
| Maintenance Date and Timing |
N/A |
| Function Affected/Suspended |
N/A |
| Services Affected |
Credit Card MGM Application |
| Maintenance Date and Timing |
Monday, 6 January, 2025 (11:00 P.M.) ~ Tuesday, 7 January, 2025 (02:00 A.M.) |
| Function Affected/Suspended |
Service Down |
| Services Affected |
Credit Card transaction Notice |
| Maintenance Date and Timing |
N/A |
| Function Affected/Suspended |
N/A |
| Services Affected |
eBill (payment) |
| Maintenance Date and Timing |
N/A |
| Function Affected/Suspended |
N/A |
| Services Affected |
i-Invest for online unit trusts/i-Invest for online trading |
| Maintenance Date and Timing |
Saturday, 18 January (00:00 A.M. ~ 06:00 A.M.) |
| Function Affected/Suspended |
Service Down |
| Services Affected |
My investment portfolio |
| Maintenance Date and Timing |
Saturday, 18 January (00:00 A.M. ~ 06:00 A.M.) |
| Function Affected/Suspended |
Service Down |
| Services Affected |
Global Transfers |
| Maintenance Date and Timing |
Saturday, 18 January (00:00 A.M. ~ 06:00 A.M.) |
| Function Affected/Suspended |
Service Down |
| Services Affected |
FX Order Watch |
| Maintenance Date and Timing |
Saturday, 18 January (00:00 A.M. ~ 06:00 A.M.) |
| Function Affected/Suspended |
Service Down |
In order to improve the service quality, you can visit ways-to-bank during the regular maintenance period of the systems. If you need urgent support or have relevant questions, please contact with us.